FAQ
We’ve answered some of the most common questions below to help make your shopping experience simple, clear, and convenient.
Where are you located?
We operate from the United States.
Business Address:
177 E 107th St, New York, NY 10029, United States
Do you offer free shipping?
Yes. We provide free standard shipping within the United States on all orders.
How long does delivery take?
- Processing Time: 1–2 business days (Monday to Friday)
- Shipping Time: 5–7 business days (Monday to Friday)
- Total Estimated Delivery Time: 6–9 business days
Delivery times are estimates and may vary depending on location or carrier delays.
Will I receive an order confirmation?
Yes. After your purchase is completed successfully, you will receive an order confirmation email with your order details.
Do you provide tracking information?
Yes. Once your order has been shipped, you will receive a tracking number by email.
Tracking details are typically available within 24–48 hours after shipment.
What is your return policy?
We offer a return policy that allows eligible items to be returned within the specified return window. For complete details regarding eligibility, conditions, and refund timelines, please refer to our Return & Refund Policy page on our website.
How do I request a return?
To initiate a return, please email: Support@mollorys.us
Kindly include your order number and the reason for your return request so we can assist you promptly.
Are there items that cannot be returned?
Certain products marked as final sale may not be eligible for return. Any non-returnable items will be clearly stated in the product description before purchase.
Customer Support
If you have additional questions, our team is happy to help.
Address: 177 E 107th St, New York, NY 10029, United States
Phone: +1 225 254-2523
Email: support@mollorys.us
We are committed to providing responsive and friendly customer service to ensure a smooth and enjoyable shopping experience.